NYITOnline Blackboard System Support FAQs

What is my username and password to NYIT Blackboard system.

Your username and password is same as the NYITConnect username and password.

I do not know my username and password to NYITConnect. I never used it before.

NYITConnect is an online service. Please go to the URL below and walk through the steps to get your
username and password. You will need your NYIT student ID. The URL is https://pwreset.nyit.edu/reset/.

I lost my NYITConnect password. How do I reset it?

Please go to the NYITConnect reset page and go through the steps. The URL is https://pwreset.nyit.edu/reset/.

I tried to reset the password, but I lost my secret question.

You need to contact the Enrollment Services Center to clear your secret question. Someone from the center
will help you with the process. The email address is askesc@nyit.edu or call the office at 516-686-7878.

What is the current version of Blackboard at New York Institude of Technology?

Blackboard Learn 9.1 Q2 2018 CU1 Release

What is the system requirements to access NYITOnline Blackboard System?

Click here to check your computer and browser compatibilites online.

  PC Users Mac Users
Computer Windows 7, 8.x, 10 (32 or 64bit) OS X 10.11 (El Capitan)
macOS 10.12 (Sierra)
macOS 10.13 (High Sierra)
Web Browser Internet Explorer 11+
MIcrosoft Edge 20+ (No Java plug-in)
Firefox 48+
Google Chrome 49+ (No Java plug-in)
Safari 9+ (MacOS only)
Firefox 48+
Google Chrome 49+ (No Java plug-in)
Sun Java Java 7 or 8 Recommended (Java 6 should work, but may cause problem) Java 10.7 or higher from java.com
Internet Access Minimum bandwidth is 56K. Broadband connection such as Cable or DSL is highly recommended.


Mobile OS Type Tested Devices
iOS iPod Touch, iPhone 4S, iPhone 5S, iPhone 5c, iPhone 6, iPad 2, iPad 3, iPad Mini 3, iPad Air 2
Android Galaxy S4, Galaxy S5, HTC G1, LG C800 myTouch, HTC One, Galaxy Note 2014, HTC One M8
Windows Mobile Venue 8 Pro, Lumia 520, Lumia 930
ChromeOS Chromebook (Chrome browser; features requiring NPAPI plug-ins are not supported)
Mobile Apps Blackboard has released Mobile Apps for iOS and Adroid Devices. Please visit App Store or Google Play and search for "Blackboard" apps.

** Above Information is based on Blackboard Browser Capabilities published by Blackboard. Click here to visit the
Blackboard's browser support page.

Following Browsers and OS are no longer supported

Internet Explorer 6, 7, 8, 9 & 10
Firefox 47 or earlier verion
Safari 5.x or earlier version
Any Safari web browser for WIndows OS
Chrome 49 or ealier version

OS & Java:
WIndows XP, Vista (32 and 64-bit)
Mac OSX 10.10 (Yosemite) or earlier
Java 5 and 6 from OSX should work but officially not supported

Why "Please wait while the module loads" message is in all Blackboard homepage boxes such as
My Announcments and My Courses?

The message is caused by browser incompatibility with Blackboard. Either you are using a very old Internet Explorer
(version 10 or lower) or Compatibility View is enabled in Internet Explorer Verion 11. Possible solutions are:

* Upgrade Internet Exploere to version 11 if possible
* Disable "Compatibility View" setting
* Use FireFox or Google Chrome (Check the minimum version from the browser table above)

Where can I go to get the Blackboard 9 student help?

Click here to go to the the Blackboard 9 student help page or click on the help icon on top of Blackboard page.

How do I contact NYIT Online Helpdesk for any technical problem?

Call 800-462-9041 option 1 or click here to submit a request to NYIT Blackboard Helpdesk. You must use your
NYIT account in order to submit the request.