NYIT Blackboard Learn System Support FAQs


What is my username and password to NYIT Blackboard system.

Your username and password is same as the NYITConnect username and password.


I do not know my username and password to NYITConnect. I never used it before.

NYITConnect is an online service. Please go to the URL below and walk through the steps to get your
username and password. You will need your NYIT student ID. The URL is https://pwreset.nyit.edu/reset/.


I lost my NYITConnect password. How do I reset it?

Please go to the NYITConnect reset page and go through the steps. The URL is https://pwreset.nyit.edu/reset/.


I tried to reset the password, but I lost my secret question.

You need to contact the Enrollment Services Center to clear your secret question. Someone from the center
will help you with the process. The email address is askesc@nyit.edu or call the office at 516-686-7878.

What is the current version of Blackboard at New York Institude of Technology?

Blackboard Learn 9.1 Q2 2019 Release

What is the system requirements to access NYITOnline Blackboard System?

Click here to check your computer and browser compatibilites online.

  PC Users Mac Users
Computer Windows 8.x, 10 (32 or 64bit) macOS 10.12 (Sierra)
macOS 10.13 (High Sierra)
macOS 10.14 (Mojave)
Web Browser MIcrosoft Edge 42+ (No Java plug-in)
Firefox 57+
Google Chrome 63+ (No Java plug-in)
Safari12+ (MacOS only)
Firefox 57+
Google Chrome 63+ (No Java plug-in)
Sun Java Java 7 or 8 Recommended (Java 6 should work, but may cause problem) Java 10.7 or higher from java.com
Internet Access Minimum bandwidth is 56K. Broadband connection such as Cable or DSL is highly recommended.

 

What is the compatible mobile browsers?

Blackboard recommends using Blackboard App for students. Click here for more information.

Mobile OS Type Compatible Mobile Browser Versions
iOS Chrome 63+, Edge 38+, Firefox 57+, Safari on iOS 11+
Android Chrome 63+, Edge 38+, Firefox 57+
Windows Mobile Chrome 63+, Edge 38+, Firefox 57+
ChromeOS Chromebook (Chrome browser; features requiring NPAPI plug-ins are not supported)
ChromeOS is ONLY supported on ChromeBook deives.

** Above Information is based on Blackboard Browser Capabilities published by Blackboard. Click here to visit the
Blackboard's browser support page.

Following Browsers and OS are no longer supported

Browers:
Internet Explorer - All versions
Firefox 56 or earlier verion
Safari 11 or earlier version
Any Safari web browser for WIndows OS
Chrome 63 or ealier version

OS & Java:
WIndows XP, Vista (32 and 64-bit), Windows 7
Mac OSX 10.11 (Yosemite) or earlier
Java 5 and 6 from OSX should work but officially not supported


Why "Please wait while the module loads" message is in all Blackboard homepage boxes such as
My Announcments and My Courses?

The message is caused by browser incompatibility with Blackboard. Either you are using a very old Internet Explorer
(version 10 or lower) or Compatibility View is enabled in Internet Explorer Verion 11. Possible solutions are:

* Upgrade Internet Exploere to version 11 if possible
* Disable "Compatibility View" setting
* Use FireFox or Google Chrome (Check the minimum version from the browser table above)

Where can I go to get the Blackboard 9 student help?

Click here to go to the the Blackboard 9 student help page or click on the help icon on top of Blackboard page.


How do I contact NYIT Online Helpdesk for any technical problem?

Call 800-462-9041 option 1 or click here to submit a request to NYIT Blackboard Helpdesk. You must use your
NYIT account in order to submit the request.